Next Generation Business Performance Model – Leadership Strategies

Within today’s sustainable business model, the business performance or front-office team is typically driven by a leadership DNA person that provides basic leadership functions for the entire organization. While managers manage resources to results, leaders motivate people to maximum performance through increased productivity. Leaders have followers and typically focus on individual motivation and productivity through the formal and informal organization. Leaders cast vision and provide overall direction while managers provide specific directions.

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Fresh Business Performance Perspectives

If your business is not meeting stakeholder expectations and not performing the way you want it to, this blog focuses on stepping back and taking a look at your business through a fresh new perspectives, reigniting your passion for the business and building a targeted plan to take it to the next level.

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Next Generation Selling Strategies for Today's Experience Loyal Consumer

Next Generation Selling Strategies for Today’s Experience Loyal Consumer This blog post provides a brief overview of the Next Generation Selling Process which is based on years of research, benchmarking, analysis, practical application, collaboration with hundreds of successful sellers and sales managers along with successful personal, front-line sales and sales management experience.

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Next Generation Business Performance Strategies

This posting focuses on "Front-office" business performance perspectives and strategies which include traditional marketing, sales, service and other external, market and other customer focused front-line job functions integrated into a cohesive business performance team. In today's volatile business environments, front-office departments (Functional business units/FBU) must have a "top-line focus on incremental gains in customer acquisition and retention, sales, revenue, profit and market share while working together to deliver customer value in all phases of their life cycle experience. Today there are two basic organizational and planning cultures prevalent today.

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Driving Business Performance Through Customer Lifecycle Experiences

Today's experience driven consumer is typically no longer product, brand or even relationship loyal, they are loyal to the most positive lifecycle buying experience. Outlined here are the five phases of this lifecycle experience and the generic buying and universal selling process embedded into phase 3, Qualified Buyer. This lifecycle and selling process applies to businesses engaged in both business to business and business to consumer sales of company offerings (products, services or experiences).

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